Refund & Returns Policy

Last Updated: September 18, 2026

Thank you for shopping with Velllora. We strive to provide quality products and a convenient shopping experience for our customers. Please read our Refund, Returns, Cancellation, and Shipping Policy carefully before placing an order.

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Table of Contents

1. Easy Returns
2. Refund Process
3. Order Cancellation
4. Shipping Policy
5. Contact Us

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1. Easy Returns

We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving your product, subject to the conditions mentioned below.

To request a return, please contact us using our official email address and provide your Order Number along with a brief explanation of the reason for your return.

Returned products must:

• Be unused and unworn.
• Be in their original packaging.
• Include all applicable tags, accessories, and invoices.
• Be in the same condition as when delivered.

Returns that do not meet the above conditions may not be accepted.

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2. Refund Process

Once the returned product has been received and inspected, we will notify you whether your refund request has been approved or rejected.

If your refund is approved, the refund will generally be processed within 5–7 business days to the original payment method, subject to the processing time of the payment provider or bank.

For Cash on Delivery (COD) orders, eligible refunds may be transferred through a suitable payment method after the required details have been provided and verified.

Return shipping charges may be the responsibility of the customer unless the product received was damaged, defective, or incorrect.

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3. Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request cancellation, please contact us as soon as possible and provide your Order Number.

Once an order has been dispatched, cancellation may no longer be possible. However, you may be eligible to request a return after delivery according to this Refund & Returns Policy.

Approved cancellation refunds will generally be processed within 5–7 business days, subject to the payment provider or bank.

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4. Shipping Policy

We aim to process and dispatch orders within the estimated processing time provided on the website or during checkout. Processing and delivery times may vary depending on your location, courier availability, holidays, weather conditions, and other unforeseen circumstances.

Estimated delivery times are provided for guidance and are not guaranteed. Delays caused by courier services or events outside our reasonable control may occur.

Once your order has been shipped, available tracking information may be provided through SMS or Email so that you can monitor your shipment.

Shipping charges, where applicable, will be displayed during the ordering or checkout process.

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5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your Order Number and, where appropriate, clear photographs or other information that may help us verify the issue.

After reviewing the request, we may offer an appropriate resolution in accordance with our applicable return policy.

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6. Contact Us

If you have any questions regarding returns, refunds, cancellations, damaged products, or shipping, please contact our support team.

We aim to respond to customer inquiries within 24–48 business hours.