Frequently Asked Questions (FAQs)
Orders are processed and dispatched according to our
current order-processing schedule. Delivery time may
vary depending on your location and the courier partner.
Velllora currently provides delivery services across
India, subject to courier availability and serviceability
of the delivery address.
Available payment methods are displayed during checkout.
Payment options may vary depending on your location,
order, and payment provider.
If you are eligible for a return or refund, you can
contact our support team through our official email.
Please provide your Order Number and details of the
issue so that we can assist you.
Eligible products may generally be returned within
7 days of receiving the order, subject
to the conditions mentioned in our Refund & Returns Policy.
You may request cancellation before your order is
dispatched. Please contact us as soon as possible with
your Order Number.
Once your order has been dispatched, available tracking
details may be shared through SMS or email so you can
monitor your shipment.
Product durability depends on the specific product,
materials, usage, and care. Please check the individual
product description for detailed information.
Product specifications, features, sizes, colors, and
other available information can be found on the
individual product page.
Product colors may appear slightly different depending
on lighting conditions, photography, and your device's
screen settings.
Some products may be available in different sizes,
colors, or variants. Please check the product page for
the currently available options.
If your order arrives damaged, defective, or incorrect,
please contact us as soon as possible with your Order
Number and relevant details. Our team will review the
issue and guide you through the next steps.
Product suitability depends on the specific item.
Please review the product description and specifications
before purchasing.
Care instructions can vary by product. We recommend
following the care and usage instructions provided on
the individual product page or product packaging.
You can contact the Velllora support team through our
official email address:
contact@velllora.com
Need More Help?
If you have any additional questions about your order, products, shipping, returns, or refunds, feel free to contact our support team.
Email: contact@velllora.com
⚠ Security Notice
Velllora will never ask you to share your Credit Card Number, Debit Card Number, CVV, OTP, UPI PIN, Internet Banking Password, or other confidential banking information through email, phone calls, or social media.
Please do not share sensitive financial information with anyone claiming to represent Velllora.
Velllora will never ask you to share your Credit Card Number, Debit Card Number, CVV, OTP, UPI PIN, Internet Banking Password, or other confidential banking information through email, phone calls, or social media.
Please do not share sensitive financial information with anyone claiming to represent Velllora.